btk11's Privacy Policy

Introduction

btk11 ("we", "our" or "platform") is an online betting and casino platform operated for users in Bangladesh. This privacy policy ("policy") describes in detail the personal information we collect when you use btk11's website, services and related platforms ("services"), how we use that information, how we store it, and how we keep it secure.

This policy should be read together with our Terms and Conditions. btk11's services are for persons aged 21 and above only.

Definitions

The key terms used in this policy are defined below:

• Personal Data: Any information that can directly or indirectly identify you, such as your name, phone number, email address, or financial transaction details.
• Processing: Any operation performed on data, including collection, storage, modification, retrieval, use, disclosure, or deletion.
• User: Any person registered with or using btk11's services.
• Third Party: Any natural or legal person other than btk11.
• Cookie: A small text file stored on your device that is used to manage sessions.

Registration & Account Information

When you open an account with btk11, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile phone number
• Email address
• Password (stored in encrypted form — never in plain text)
• Payment method details (bKash, Nagad, or Rocket account number)

We may also request a copy of your national ID card or passport for age verification and identity confirmation. This is solely part of the KYC (Know Your Customer) process.

Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Page visit logs and session duration
• Referral URL (the site you came from before visiting us)
• Information collected through cookies and similar tracking technologies

This information is used to improve platform performance, resolve technical issues, and prevent fraud.

Transaction & Gameplay Information

We log your financial transaction and gameplay information. This includes:

• Deposit and withdrawal history
• Bonus claims and wagering activity
• Game history, bet amounts, and results
• Records of account balance changes

These records are necessary for resolving disputes, preventing fraud, and ensuring responsible gaming.

Providing Core Services

btk11 uses your personal data primarily for the following:

• Creating, verifying, and managing accounts
• Processing financial transactions via bKash, Nagad, and Rocket
• Providing bonuses and promotional offers
• Ensuring customer service and support
• Answering your queries via 24/7 live chat and email

Security & Fraud Prevention

We use collected data to ensure the security of your account and financial transactions:

• Detecting suspicious login or transaction activity
• Preventing multiple accounts by the same person (multi-accounting)
• Preventing money laundering and fraudulent activity
• Keeping data secure through SSL encryption
• Ensuring age verification — serving only users aged 21+

Platform Development & Communication

We may also use your data for the following purposes:

• Data analysis to improve service quality and user experience
• Sending important updates, policy changes, or security alerts
• Sending relevant promotional messages based on your preferences (you can opt out)
• Monitoring and supporting responsible gaming activity

Policy on Sharing Data with Third Parties

btk11 does not sell or commercially rent your personal data to any third party. However, data may be shared in the following limited circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive the information necessary to verify transactions.
• Technology Partners: Technology providers that assist in operating the platform, who work under strict confidentiality agreements.
• Legal Obligations: Where necessary to comply with lawful orders from competent authorities.
• Company Restructuring: In the event of a change of ownership of btk11, users will be notified in advance.

All third-party partners are required to comply with the same standard of data protection policy.

International Data Transfers

In some cases your data may be processed outside Bangladesh, particularly due to the location of our server infrastructure and technology partners. In such cases we ensure that adequate data protection measures are in place in the relevant country and that applicable international standards are followed.

What Cookies Are and Why They Are Used

Cookies are small text files stored on your device when you visit btk11. They help our platform function properly and improve your experience.

We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions, store security tokens, and retain cart/balance information.
• Performance Cookies: Analyse which parts of the site are used most to improve performance.
• Preference Cookies: Remember language, theme, or other user-specific settings.

You can disable cookies from your browser settings, but doing so may cause some services to not work properly.

Your Rights Over Your Data

As a user of btk11, you have the following rights:

• Right of Access: The right to know what information we hold about you and to request a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information about you.
• Right to Erasure: The right to request deletion of your data in certain circumstances (however, some data may need to be retained due to legal obligations).
• Right to Restrict Processing: The right to request that processing of your data be restricted in certain cases.
• Right to Object: The right to opt out of marketing communications.
• Right to Data Portability: The right to receive certain data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected] or use the 24/7 live chat support.

Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages from btk11, you can opt out at any time. To do so:

• Click the "Unsubscribe" link in any email you receive, or
• Change your notification preferences from your account settings, or
• Email us directly at [email protected].

Opting out will not stop important transaction-related messages (such as withdrawal confirmations and security alerts) from being sent.

Technical & Organisational Safeguards

btk11 applies industry-standard security measures to keep your data secure:

• SSL Encryption: All data transfers between your device and our servers are encrypted.
• Encrypted Storage: Passwords and financial data are stored in encrypted form.
• Access Controls: Only authorised staff have access to the data they need.
• Regular Security Audits: System audits are conducted regularly to identify vulnerabilities.
• Incident Response Plan: A plan is in place to take prompt action in the event of a security breach.

Data Retention Period

We retain your information only for as long as necessary. General guidelines:

• Active account data: retained for as long as the account remains active
• Financial transaction records: retained for the period required to meet applicable legal obligations
• After account closure: retained for the period required for fraud prevention and legal compliance
• Marketing data: deactivated as soon as you opt out

Once the designated retention period has passed, data is securely deleted or anonymised.

Protection of Minors' Data

btk11 provides services only to individuals aged 21 or older. We do not intentionally collect any personal information from anyone under the age of 21. If we become aware that information from a minor has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

Responsible Gaming & Data

We may monitor your gameplay and financial data to ensure responsible gaming. If we notice that a user is displaying potentially harmful behaviour, we may:

• Send supportive messages
• Apply temporary limits
• Provide responsible gaming tools

For more details, visit our Responsible Gaming page.

Policy Changes & Updates

btk11 reserves the right to modify this privacy policy at any time. For significant changes, we will:

• Post a clear notice on the website
• Notify registered users by email (where applicable)
• Clearly state the date of the change

Continuing to use the service after a policy change will be considered your acceptance of the updated policy.

Contact Us

If you have any questions, requests, or complaints regarding this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available

We provide support in both Bengali and English. We aim to respond to your data-related requests as quickly as possible.